FAQ

We understand that you’ll have lots of questions about your new home. We’ve tried to cover the most commonly asked questions below, but if you still can’t find what you’re looking for then please get in touch and one of our friendly team will be happy to help.

How do I book?

Booking a room with us is easy.

Online – have a browse on our website and choose the room that best suits you. Once you’ve seen the one you like simply click book now. We’ll receive your booking and give you call to confirm and make sure all details are correct.

Phone – If online booking is not your thing then please feel free to give us a call, text, WhatsApp or email whichever way you’d like to book we’re here for you. If you have any special requirements i.e. you’d like to live with friends or would like to select a specific floor, then please let us know and we’ll do our best to make your wishes become a reality.

In-person – drop in to our marketing suite and say hi. We’ll be happy to walk you through the different options.

If you have opted to book via a third party, or university/college booking service, please check their terms and conditions as these may differ to those offered by Aspen.

Do I have to be a student to live at Aspen?

Simple answer is YES! Students are our primary focus, so you’ll need to be in part, or full-time education at an accredited university or college.

What do I need to complete my contract?

We try to make things simple at Aspen. So, you will need valid government issued ID (passport, driving license, or national ID card) and proof of student status (offer/acceptance letter from university, CAO offer/acceptance letter, student ID, or university/college enrolment form) and finally a valid credit/debit card to pay your deposit.

Guarantors

For the most part we do think it’s best to have a guarantor in place just in case unforeseen circumstances arise making it difficult to keep up with payments. We do however have payment plans where a guarantor is not required but it’s best to give us a call to get the full low down on all thing’s guarantors and payments – we’ve got a team ready to answer all of your question.

What happens at check-in and check-out?

Your arrival date and departure date are clearly shown on your contract with Aspen. If you have any questions, then please ask a member of the team. The team will contact you before your arrival to make sure everything is in order – you will need to make sure you have valid ID and your rent paid before you arrive at Aspen.

Don’t worry about departure just yet – the team will make you aware of this process closer to the time!

What happens if I need to cancel?

Things change, we get that. So, if your circumstances change, please contact a member of the team to discuss your options. You can view our full cancellation policy on our terms and conditions.

I want to live with friends

That’s no problem, just give us a call and while you’re making your booking just let us know the name of your friend or friends and we’ll do what we can to ensure you’re all living together. We want to make sure that all of our residents share a space with like-minded people so if you are booking as an individual with no special request to live with friends then we’ll allocate a room which is surrounded by residents that study at the same university and are in the same year as you where possible.

Do we offer shorter contracts?

We have a limited number of short-term contracts, the best thing to do is give us a call so we can discuss and advise accordingly.

Disabled rooms

We operate an “EVERYONE’S WELCOME” policy, so we make sure that we have facilities that cater to the needs of all. If you have any medical requirements or disabilities give us a call so we can place you in a room that is suited to you and ensure your requirements are met.

When is rent due?

We’re as flexible as a gymnast when it comes to payments. We’ve got a number of different payment plans on offer because we know that everyone’s financial situation is different. You can pay in 4 instalments, monthly instalments or in full which ever you prefer. Get in contact with us if you wish to discuss the best payment options for you.

Deposits

All deposits are kept safe and sound ready to be returned to you at the end of your time with us. We’ll take back any unpaid rent & damage charges from it though so be sure to stay up to date and look after your room.

Guests

Feel free to bring a guest just be sure to head to reception and have them sign in and out when then leave. Please note that your guest can only stay with you for a maximum of 3 days, if you would like them to stay for longer then you’ll have to speak with a member of our team and have your request authorised.

Pets

As much as we’d love to we just cannot have pets roaming around in our property so we operate a NO PETS policy. Guide dogs and therapy pets are more than welcome though, please speak to a member of our team for more information on this.

Security

We are staffed 24 hours a day so there’s always a member of staff for you to talk to should you need anything or have an issue. We also have CCTV in place to ensure safety and peace of mind.

Maintenance

We have a dedicated on-site team on hand to resolve any issues that may arise during your stay with us. If there are any issues in your room, or you spot something in a common area, please report these to a member of the team.